Frequently Asked Questions
Explore our most commonly asked questions below. If you can't find the answer you're looking for, feel free to contact us for further assistance.
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1.Q: Do you offer refunds or exchanges?
A: Unfortunately, we do not offer refunds or exchanges, as our products are made to order. However, if there’s an issue with your item, please contact us so we can assist.
2.Q: How is my purchase helping others?
A: 10% of every purchase goes directly to charity—5% supports providing vegan meals to people in need, and 5% helps protect wildlife and their habitats.
3.Q: How long does shipping take?
A: Orders are typically processed within 3–14 business days, and shipping times vary depending on your location. You’ll receive a tracking number once your order is shipped.
4.Q: Can I change or cancel my order after placing it?
Once an order is placed, changes or cancellations are not possible. Please double-check your order before checkout.
5.Q: How do I care for my Critter Rush clothing?
We recommend washing your items in cold water on a gentle cycle and air-drying them to maintain their quality.