Shop Policies

Processing Time

Orders are processed within 1-14 business days. Specific processing times are displayed at checkout or in your order confirmation email.

Shipping FAQ

 

• Do you ship internationally?
  Yes, we ship worldwide!

• Accurate Shipping Address:
  Buyers are responsible for providing a valid and accurate shipping address. If you need to update your address, please contact us as soon as possible. While we’ll do our best to accommodate changes, processing begins immediately, and some shipping labels may already be created.

• Missed Delivery Due to Incorrect Address:
  If a package is not delivered due to an inaccurate address, please email us at support@critterrush.com to arrange reshipment. Buyers are responsible for any additional shipping costs.

 

Customs and Import Taxes

Buyers are responsible for any customs duties and import taxes that may apply. We are not liable for delays caused by customs processing.

Returns, Exchanges, & Cancellations

At this time, we do not accept returns, exchanges, or cancellations.

If you encounter any issues with your order, please email critter.rush@gmail.com within 10 days of delivery, and we’ll work with you to resolve any concerns.